Fully Managed Service Plan - It's like having your own IT staff

If you run a business with five or more computers, you have a network, as well as the inherent expenses and hassles that come with managing a network.  Hiring a capable, entry-level network support tech will cost most companies at least $35K annually.  And most entry-level network technicians lack the depth and breadth of real-world experience and training to properly administer a computer network.  With the cost of a more experienced, talented and professionally certified network engineer running $40K-60K annually (and then add 15-25% more for benefits), it’s no wonder that many companies cannot afford a dedicated IT staff. But you must have a network to run your business so what do you do?

Instead of paying premium rates to fight fires when something goes wrong, consider the MicroPrice alternative to paying by the hour.  ManagedPlan is a cost effective managed service plan that ensures highly trained professionals will proactively care for your computer network.  For a fixed monthly investment, MicroPrice will perform a prescribed series of maintenance tasks on your server(s), workstations, printers and network gear – all designed with you, and your network in mind. 

What is the Cost?

More importantly, it costs less.  MicroPrice has studied the costs of support for many of our customers and ManagedPlan has consistently come in as a less expensive option for network support, than the reactive approach.  How can we do this?  We do it by flattening out your technology spending, by proactively maintaining the network, and lowering your cost of ownership.  Instead of waiting for something to break, creating a huge catastrophe, with network downtime, and paying a premium to remedy the problem, ManagedPlan; allows talented MicroPrice consultants to come to your business on a regularly scheduled basis, follow a prescribed series of IT "best practices" and give your network the attention that it requires to provide peak performance.  Networks are indeed like cars, and need to be proactively and regularly maintained.  It just costs less to own, when you actively manage a network.

Your initial pricing is based on an assessment of your network, based on the number of servers, workstations and printers that will be covered under your contract. Then, at the end of each quarter, your MicroPrice Account Manager reviews the previous quarter’s activity with you.  If you’re using us less than the initial estimate of required hours, your price is reduced, or if you’re using more than the initial assessment indicated, the price is adjusted to match your utilization of our services. This provides both parties with an equitable solution.

Getting started with ManagedPlan; is both simple and easy.  We believe in being long on convenience and short on hassle - see if you don't agree:

bullet Unlimited Service Plan at a Flat monthly fee, based on size of your network
bullet Hardware Warranty included for equipment less than 4yrs old.
bullet Annual contract allows pricing to be discounted to reflect annual volume commitment, resulting in a lower overall hourly rate than our best block discounting
bullet NO startup or “management” fees
bullet No travel time charges (if you are within 30 minutes from Columbia)
bullet Annual Anti-Virus and Spyware Subscription included
bullet You only pay for services rendered, period.

Key Benefits

bullet Eliminate the requirement for dedicated network management staff
bullet Enjoy the benefits of enterprise network management support without the high costs associated with maintaining a NOC.
bullet No more “firefighting” – the MicroPrice ManagedPlan; managed service Plan allows you to be proactive in the management of your network.
bullet Phone and email support for daily problems and user support issues.
bullet Regularly scheduled service visits by a MicroPrice engineer for server, workstation, printer and application support issues.
bullet Annual network assessment.
bullet On-call MicroPrice engineers available
bullet Source for all computer supplies such as cables, printer toner and supplies, accessories, etc.
bullet Management of software licensing.
bullet Remote systems monitoring (requires manageable systems).
bullet Anti-virus configuration and virus removal if required
bullet High level security assessment
bullet End user assistance
bullet PC/server repairs

Service Details

ManagedPlan provides our clients with managed services in for their network infrastructure.  This includes Microsoft Windows XP, Microsoft Office, Microsoft Windows Server, Microsoft Exchange Server, Microsoft Outlook, antivirus software, backup software, firewalls, routers, wireless devices, UPSs, etc.  Following are some of the details on the specifics of what the ManagedPlan; managed service provides.

Prevention

Perhaps the greatest benefit is the emergencies you won't have. We provide regular maintenance that can prevent problems. Regular maintenance also keeps your computer systems running at peak performance.  We implement innovative features that customers frequently pay for, but are unaware of, such as Pre-failure monitoring of servers, covering hard drives, power supplies, processors and memory.

Technology Advice

We welcome your technology questions! We answer your questions and explain what the technology and the terminology means to your business, in plain English.

Affordable

With a ManagedPlan managed service contract, savings are realized right from the start. Our regular on-site rate for service is $140 per hour.  Your ManagedPlan managed service contract entitles you to an limited certain number of hours each year.  The net effect is that you enjoy annualized volume pricing discounts, without an annual payment.

Improvements & Upgrades

As your business changes and grows, so does your computer system. The ManagedPlan managed service contract takes this into consideration at a reduced rate. to be used to upgrade your system, install a network or plan hardware or software additions, even training your people on how to use the upgraded system.

Replacement and Upgrade

Hardware and software purchased through MicroPrice will be given an additional discount on the ManagedPlan. Our large resource of vendor and distribution channels guarantees you the best pricing on top quality components.

Knowledge Base and Expert Systems

MicroPrice has always been a team of talented people.  When you have a relationship with MicroPrice, you have a relationship with, and the support resources of our entire organization.  Our experience and continued technical training means you have on your team, a cutting-edge knowledge resource for your business.

Helpdesk Management

Maintain service log, provide telephone help, dispatch field service rep(s), coordinate service parts and supplies, maintain service record.

Connectivity Management

Provide operational support for routers, switches, hubs, firewalls, wireless access points and cabling systems, telecom lines and carrier liaison for LAN/WAN and Internet connectivity issues. Provide remote and on site diagnoses and restore connectivity services.

Server Administration

Establish server administration and data validation procedures.  Provide directory management, file maintenance and storage optimization. Create and deleting users, rights and password management for user applications and operating systems. Maintain and upgrade server based application and operating systems, anti virus, utility and patches.

Desktop Support

Isolate hardware and software issues. Support users with the operational aspects of their workstation including station reconfiguration, server link, anti virus, utility and patches.

Hardware Maintenance

Diagnose and correct the hardware problems and re-establish user applications. All equipment under 3yr old is covered by the hardware manufacture's Warranty or by MicroPrice. MicroPrice will handle Manufacture's Warranties in your behalf

Remote Management

MicroPrice Network Management services allows us to monitor and manage your network remotely at our Network Operations Center (NOC).  This can give your company a virtual network support staff and the peace of mind that comes with knowing you'll be supported when you need it the most.

What Next?

Protect the cornerstone of your business.  Now, with ManagedPlan managed service plan you can insure the health of your computer network. We'll come visit you, analyze your user environment (at NO cost to you) and mutually arrive at a plan to best keep your technology in line with your overall business objectives.  We'll then provide you with a customized ManagedPlan; managed services proposal for your network, then compare for yourself, and see if ManagedPlan; isn't a more cost-effective way to maintain your network.  Let MicroPrice worry about your network - we’ll help you escape from the costly and unproductive firefighting approach to your IT problems.

If you'd like more information or have additional questions, please contact us at sales@MicroPrice.com or you can reach us at 803-748-7600